FAQs

Q: How much do parties cost?

A: Pricing for a Game Zone Party is extremely competitive to other party alternatives. Pricing varies depending on the package and options you choose. Please review the Packages Page for current pricing. For clients looking to rent the Game Zone Party for parties please use the Schedule page. For schools, fundraisers, corporate and/or special events scheduling please contact us directly for the latest pricing information and scheduling possibilities.

Q: What is your standard service area?

A: We currently serv in the following areas: Dublin, Pleasanton, San Ramon, Danville, Alamo, Walnut Creek, Concord, Martinez, Pleasant Hill, Lafayette, Moraga, Orinda, Pittsburg, Antioch, Brentwood, Discovery Bay and Oakley. When available, we can schedule event outside our standard service area with an extra travel fee.

Q: How much space does Game Zone Party Unit need?

A: Our Game Zone Party Unit takes up approximately 30 feet from front to back (including trailer). Our Mobile Video Game Theater ideally needs a level area to insure the best playing conditions. For our Outdoor Laser Tag or Giant Hamster Balls a large front or backyard is recommended. If space is an issue a community park or similar area works great. Please contact your city recreational department for permits.

Q: How many participants can fit in and out of the Game Zone Party Unit?

A: The Game Zone Part Unit was designed to maximize the amount of space inside our theater. Up to 12 players can play and interact inside at the same time. An additional 8 players can play outside (Weather Providing) for a total of up to 20 players. If you have also reserved the Laser Tag Party in the combo package it is possible to have the same amount of players playing Outdoor Laser Tag.

Q: Is there any age limit?

A: Game Zone Party is perfect for everyone. However, we do recommend that participants be able to read and follow directions. Our suggested minimum age is 6 years and older. Players under 6 are welcome but must be accompanied by at least one (1) adult at all times.

Q: How can I book a party/event?

A: Booking is easy! Simply click the "Book a Party!" button at the top of this page. When internet access is not available feel free to give us a ring at (925)890-9049.

Q: How do I pay for an event?

A: A 50% deposit is due upon booking your event. You must pay the remaining balance 7 days prior to the event via MasterCard, Visa or American Express Card. We do not accept cash, checks or money orders. Same credit card must be presented with a valid ID upon our arrival, before the event can start. Events will not start until proper payment is received and verified.

Q: What is your refund/cancellation policy?

A: If you cancel your event with more than 14 days prior to your event you are entitled to a full refund. Events canceled with less than 14 days prior to the event are eligible for a 50% refund. We are more than happy to reschedule events if needed with no additional charge or fee and upon schedule availability. No shows: when Game Zone Party arrives to deliver our service and you are not at the delivery address, you will be charged for the full event. There are no refunds for services performed. If we are unable to deliver service, there is no charge.

Q: What games are available?

A: Game Zone Party features the top games available for the XBOX 360, Wii and PS3 systems. Our library of games is updated constantly. If you have a special request please call us prior to your event. We will do our best to accommodate you. Game zone party carries video games of all ratings in order to satisfy players of different ages. Please check the Entertainment Software Rating Board (ESRB) website to review what game is apropiate for your event. We will make sure your guest only play the rated games you selected.

Q: How about the weather? Too hot? Too cold?

A: Our Game Zone Party Theater is self powered and climate controlled. For the most part we can accommodate most weather conditions. In the event that there is severe weather the day of the event that precludes the party from occurring then it will be rescheduled at no additional charge, at a mutually agreed date and time.

Q: Can you have food or drinks inside the Game Zone Party Unit?

A: We request that all food and drinks remain outside of the Mobile Theater.

Q: Do parents need to supervise?

A: We request that one responsible adult remains at the event for it's duration. Parents are more than welcome to board the Game Zone Party Unit . However, it is not required. Each Game Zone Party event is hosted by a professionally trained Game Coach who will ensure that things go smoothly.

Q: Do you need to plug into an outlet?

A: No. Each Game Zone Party Mobile Video Game Theater is self powered and climate controlled. The Theater is powered by on-board generators.

Q: Do you provide cake, food, or drinks?

A: At this time we do not provide food or drinks at our events.

Q: What other services do you provide? How do I book them?

A: Game Zone Party also provides Outdoor Laser Tag, Giant Hamster Balls and a PiƱata Cannon upon request. Please go to the Packages page for more information or the Schedule page to book an event.

Q: Is it appropriate to tip the Game Zone Party Couch who hosts the event?

A: Gratuity is not required but always appreciated. Our game coaches work hard before, during and after the event. If it helps, the majority of our clients tip for a job well done.